Job Description

Business Development Center Representative

Join the McKinnon Nissan & Toyota Family!

We are a  local, family-owned and operated Nissan and Toyota dealership proudly serving our community for more than 60 years. Since opening our doors in 1964, we have remained committed to providing exceptional service to our customers, supporting our employees, and giving back to the community we call home.

At McKinnon Nissan & Toyota, we believe that our employees are the foundation of our success. We are committed to continuous improvement, professional development, and creating opportunities for our team members to build long-term careers. We have stayed true to the values that have guided us for generations:  professionalism, positivity, teamwork, honesty, and a commitment to excellence.

Our team continues to grow while maintaining the family atmosphere that makes McKinnon different. We are proud to have employees who have been part of our team for 10+ years , and we are looking for our next great team member!

Grow Your Career With Us

At McKinnon Nissan & Toyota, we believe in investing in our employees. We provide ongoing training, encourage professional growth, and strive to  promote from within whenever possible.

Are you ready to jump-start your career and grow with an organization that values its people?  If so, we would love to hear from you!

What We Offer

• Competitive pay


• Health, dental, vision, and life insurance


• 401(k)


• Direct deposit


• Sundays off


• Paid vacation


• Paid instructor-led training


• Ongoing professional training and development


• Opportunities for advancement and promotion from within


• Excellent work environment


• Positive, team-oriented culture


• Family-owned and operated dealership

Responsibilities

As a Business Development Center Representative, you will play an important role in creating a positive experience for our customers and helping them take the next step toward purchasing or servicing a vehicle.

Responsibilities include:

• Interact with customers by phone, email, and online chat to answer questions and schedule dealership appointments.


• Provide exceptional customer service while offering helpful information and solutions.


• Document customer interactions, comments, and requests accurately in the CRM.


• Schedule follow-up communication when an appointment is not immediately made.


• Use established scripts and processes to effectively schedule appointments.


• Confirm scheduled appointments with customers.


• Maintain and update the BDC appointment board.


• Contact customers who miss appointments and assist with rescheduling.


• Follow up with the appropriate department to determine whether appointments were kept and document the outcome.


• Schedule future follow-up as needed.


• Maintain accurate and up-to-date customer information in the database.


• Consistently work toward and achieve monthly performance goals.

Qualifications

The ideal candidate will have:

• Previous BDC experience or strong customer service/retail experience, preferably in a call-center or dealership environment.


• Excellent verbal and written communication skills.


• A positive attitude and a willingness to work in a fun, competitive, team-oriented environment.


• Comfort and proficiency with technology, including computers, mobile devices, and video communication.


• A valid driver's license and clean driving record.


• A professional appearance and strong work ethic.


• Excellent organizational and multitasking skills.


• A customer-first mindset and a desire to build lasting relationships.

Build Your Future With McKinnon

If you're looking for more than just a job and want an opportunity to  grow, learn, and build a long-term career with a family-owned company , McKinnon Nissan & Toyota may be the place for you.

Apply today and become part of the McKinnon family!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

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